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Privacy Policy

This privacy policy sets out how The Design Studio London Ltd uses and protects any information that you give The Design Studio London Ltd when you use this website.

The Design Studio London Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then rest assured that it will only be used in accordance with this privacy statement.

The Design Studio London Ltd may change this policy by updating this page. It is your responsibility to check this page on a regular basis to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

What we collect

The information we hold is limited to the information you provide us. This is received in a variety of ways either through placing an order, contacting us for information, creating or updating an account with us. This information may include the following:

  • Name, telephone numbers (landline and/or mobile), email address, residential address, details of third parties you have provided for order processing purposes.

We do not store any card payment details.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service and for the following reasons:

  • Internal record keeping.

  • For use by our delivery companies to ensure we can appropriately complete your order.

  • Contact you with information about an order for goods you have made.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will never sell your data to third parties and only share with others for legitimate business reasons, for example, to a courier company to fulfil delivery.

Your account will be protected by password. It is your duty to ensure that your account security is maintained by not sharing your password with any third party and also observing good internet practices so as to avoid phishing, scams or similar. The Design Studio London Ltd cannot be held responsible for any losses, howsoever incurred, that result from unauthorised access to your account where your password is shown to have been compromised.

Any personal details we have collected about you is held securely in accordance with GDPR regulations. Therefore, we will never sell or disclose your information to third parties, shared companies for any other purposes than described in this policy or for legal reasons.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at info@thedesignstudiolondon.com

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

How you can contact us

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to The Design Studio London Ltd, 12 Kingsway, West Wickham, Kent, BR4 9JF. Alternatively, you may contact us via email at info@thedesignstudiolondon.com

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible at the above addresses. We will promptly correct any information found to be incorrect.

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